FAQ
- General Questions
- Shipping
- Product Information
- Safety
Order Cancellation
Q: I need to cancel the order I placed on bernhelmets.com. How do I do that?
A: The quickest way to cancel your order is to submit a cancellation request through our support portal. Please follow the link and select the "Order Cancellation" option from the Request Type dropdown. Include your order number with the request. If you are submitting your cancellation request more than 24 hours after placing your order, there is a chance your request will be denied.
Returns & Exchanges
Q: I need to make a return. How do I do that?
A: No problem! If you need to return a purchase that you made direct through our webstore, and it’s within 30 days, enter your return request through our Returns Center - we’ll help you out! All you need to cover is shipping.
View our Full Refund Policy
Sticker Requests
Q: How do I get free Bern stickers?
A: Please send a self-addressed envelope with STAMP to:
Pro Deal Partnerships
Q: Who do I talk to about getting a mutual pro deal?
A: If you’re in the recreation business: We’d love to hook you up with a mutual pro deal! Send us your pro-deal request through our support portal.
Sponsorship queries
Q: Will you support my worthy charity or event?
A: We love to support worthy charities and events! Please send a description of your worthy charity/worthy event, when, where, etc. through our support portal
Other Q’s
Q: What if I drop my helmet, my dog eats my straps, I lose a part, I have a cool story, or I just have a fun video or picture to share?
A: For these and any other questions that might not exactly fall under the header of “Frequently Asked” Questions but are still legitimate questions that deserve answers, send your info and details through our support portal.
Shipping Timelines
Q: How long will it take me to get my order?
A: We typically ship our orders out within 3-5 business days out of our Andover, MA location. Here’s a general guide to when you can receive your order:
| East Coast | 2-3 Business Days |
| Mid-West | 4-5 Business Days |
| West | 6-7 Business Days |
Shipping Locations
Q: Where do you ship to?
A: We ship internationally. However, customers outside the United States are responsible for any applicable fees on delivery
Fit
Q: How do I find the right helmet size?
A: Follow these steps to find the perfect fit:
You'll need a measuring tape and your head.
Measure around your head (in centimeters) taking the measuring tape just above the ears and about an inch above the brow line.
On any of our helmets online, you can hit the "size chart" button and figure out which helmet size is best for you!
Warranty
Bern's warranty program covers all products purchased through our website from 1 year of purchase for manufacturer defects. Submit a request through our support portal. Please include proof of purchase.
Sizing
Q: I have an older Bern helmet and am looking to get a new one, but your sizing changed. How do I find my old helmet size?
A: You’re right, our sizes have changed, but only to make it easier for you! We’ve simplified our sizes from S/M, L/XL, and XXL/XXXL to a standard Small, Medium, and Large. Referencing an older helmet? Follow this simple chart below to see what size is best for you!
Removing Snap-In Liners
Q: How do I remove the snap-in liner?
A: When removing your snap-in liner, please be sure to secure your grip near the snaps and pull from the inside out.
Q: Why did I just remove the snap-in liner?
A: To clean it or replace it.
Goggle Clip
Q: How do I install my goggle clip?
A: Follow these steps to install your goggle clip:
1. Find Attachment Point
Goggle clip attachment can be found at the back of the helmet. The larger hole is for the included screw while the smaller hole is for the peg on the back of the goggle clip. This peg on the back of the goggle clip from twisting while the screw keeps it in place.
2. Attach
Place the goggle clip peg in to the smaller hole and line up the screw with the larger hole. Use a Phillips-head screwdriver to secure in place.
3. Enjoy!
Slide the band from your goggles underneath the clip and you're ready to ride!
EN 1078
The European Union standard for helmets for pedal cyclists and users of skateboards and roller skates. Like the U.S. standard C.P.S.C., helmets bearing the E.N. 1078 certification must pass testing ensuring vision is unobstructed, stability of helmet positing and strap system, and force reduction via impact testing in a variety of environments. Generally, helmets that pass CPSC also meet E.N. 1078 requirements for both performance and retail product labeling.
EN 1077B
The European Union standard for helmets for all non-motorized ski and snowboard helmets. Like cycling standard EN 1078, EN 1077 B certified helmets are assessed on stability and strap retention in an accident, as well as impact force reduction vs. not wearing a helmet. Where the EN 1077 B standard differs to reflect the difference in accident scenarios between cycling and skiing or snowboarding is EN 1077 B impact testing metrics for ‘cold’ environments reflect lower temperatures encountered in snow sports. It also adds a penetration test, where the helmet is tested to ensure foreign objects such as branches can’t reach through the helmet’s vents to the rider’s head. Again, product labeling standards are applicable to E.N. 1077 B helmets.
EN 1385
This is a European safety standard for adult and kid helmets made for canoeing and white water sports. This makes sure the helmet reduces impact force, won’t interfere with vision, floats after being submerged, and fits properly.
MIPS
While the standards address force sustained in direct impacts, the Mips component is tested to help reduce your brain’s internal rotational motion in an impact, the types of injuries that can lead to concussions. During an impact, the Mips low friction layer allows the helmet to slide 10-15 millimeters in all directions, reducing some of the rotational motion to the brain vs. helmets without Mips.
NTA 8776
Developed by the Netherlands, the NTA 8776 standard evolved from EN 1078 to address the emergence of e-bikes and potential for higher speed impacts. This standard follows the same safety metrics but NTA 8776 differs with an increased surface area for direct impact testing and a lower allowable threshold of impact transference to account for bikes with auxiliary pedal assist (A.K.A. E-bikes) up to 45km/h.
The Bern Major earned a 5-star safety rating from the Virginia Tech Helmet Lab, the highest possible rating on this test. Through a series of impact testing, the Virginia Tech Helmet Lab calculates a STAR score (Summation of Tests for the Analysis of Risk), which sums the exposure-weighted risks for common cyclist head impact scenarios and their corresponding concussion risks. Using 6 impact locations at 2 different velocities, the STAR equation evaluates 12 impact conditions representative of cycling accidents. Click here to learn more about the Virginia Tech Helmet Lab’s testing procedures.
