Refund Policy

Returns & Exchanges:
We want you to be confident when you’re making a purchase. That’s why we offer a 30 day window for exchanges and returns on any order made through bernhelmets.com (that’s this website right here).


Not digging the size or color of your helmet? No worries – we offer exchanges on helmets of the same style (customer covers return label, we cover the new shipment costs).

Need to return your lid? Bummer – but we get it – which is why you’ll score a full refund, minus the cost of the shipping label, on returns made within 30 days. 


The sooner you get moving, the sooner you can get back out there. Click here to visit the returns portal so we can get this party started. Can’t find your order number? Click here to hit us up.


Ground Rules:

The helmet and its box must be in their original and undamaged condition – meaning no dings, dents, or homegrown customizations (no matter how ‘cool’ you thought that DIY racing stripe looked).

To get a full refund, your return must be complete with all liners, accessories, tags, and manuals that came with the helmet. (Yes, we know what we put in the box before we sent it – and yes, a real human will double check that it’s all in there.)

 

Warranty: 1 year warranty against defects and workmanship.

Having an issue with your Bern lid? Let our gear experts take a look! All we need is a few pictures and a little bit of info about the issue, and we’ll take it from there.

If our team notices any factory defects, manufacturing flaws, or something that just straight up ain’t right, we’ll replace your helmet free of charge. Got any questions we can answer? Click here to hit us up!


This warranty does not cover defects & damage caused by abuse, neglect, or alterations. AKA, don’t leave your lid in a snowbank all winter, and don’t try any DIY helmet fabrications.


Damage Replacement Policy:

Crashes are part of riding, and we know how fast a good day can turn into a scuffed helmet. If your Bern lid took a hit, reach out to our team with a few photos of the damage and a quick description of what happened. Once reviewed, we’ll set you up with a one time 35 percent discount code toward a replacement helmet.

Why do it this way? Because a helmet that’s done its job deserves to be retired. We stand behind our gear, and we want you back out there in a lid you can trust, riding with the same confidence you had before the fall.


Ready to replace your battle tested bucket?Click here to hit us up!

Ground Rules:

  1. We’ll need to see proof of purchase. This deal applies to lids purchased from our website and/or our verified dealers, but we won’t accept a screen shot of a Venmo payment to some dude on Craigslist. 
  2. Exchanges are only valid for helmets of equal or lesser value. (Sorry, but you can’t swap out an old Tigre for a Carbon Watts.) 

  3. We know our gear. Don’t try slapping a Bern logo on that weird helmet you bought at a big box store last summer, we won’t fall for it.