Refund Policy

Returns & Exchanges

We want you to be confident when you’re making a purchase. That’s why we offer a 30-day window for exchanges and returns on orders made through bernhelmets.com (that’s this website right here).

Not digging the size or color of your helmet? No worries – we offer exchanges on helmets of the same style. You cover the return label, and we cover the shipping cost of sending your new helmet.

Need to return your lid? Bummer – but we get it. Eligible returns made within 30 days will receive a refund to the original payment method, minus the cost of the return shipping label and any applicable replacement or restocking fees outlined below.

Checkout Plus
We also offer the option to unlock free return shipping for eligible items by paying a small returns fee at the time of purchase. If you choose this option, there is no additional charge for shipping eligible item(s) back to us. If you do not choose this option, you may be responsible for the applicable return shipping/handling fee at the time of your return. This service does not exempt an order from final sale restrictions or any other store policies.

The sooner you get moving, the sooner you can get back out there. Visit our returns portal to get the process started. Can’t find your order number? Hit up our Customer Service team and we’ll help you out.

Ground Rules

Helmets must be returned unused and in their original, undamaged condition. The helmet itself and its original box must be free from damage, blemishes, alterations, or signs of use – meaning no dings, dents, or homegrown customizations (no matter how “cool” you thought that DIY racing stripe looked).

To receive a full refund, your return must also include all original packaging, liners, hangtags, stickers, manuals, accessories, and other materials that came with the helmet. Yes, we know what we put in the box before we sent it – and yes, a real human will double-check that it’s all in there.

If helmet packaging, hangtags, stickers, or other included materials are missing, damaged, or need to be replaced before the helmet can be resold as new, a $5 replacement/restocking fee may be deducted from your refund.

Helmets with Included Accessories

Some Bern helmets include packaged accessories, such as a light (Hudson). We strongly recommend confirming that your helmet fits before opening any included accessories.

Included accessories must be returned new, unused, and in resalable condition. If an included accessory has been opened, used, damaged, is missing, or otherwise needs to be replaced before the helmet can be resold as new, a $10 accessory replacement fee may be deducted from your refund.

Returns that show signs of use, significant damage or alteration may be refused.

Warranty

Bern helmets include a 1-year warranty against defects in materials and workmanship.

Having an issue with your Bern lid? Let our gear experts take a look. All we need is a few pictures and a little information about the issue, and we’ll take it from there.

If our team determines that your helmet has a covered factory defect or manufacturing issue, we’ll replace it free of charge.

This warranty does not cover damage or defects caused by abuse, neglect, improper use, crashes, or alterations. AKA, don’t leave your lid in a snowbank all winter, and don’t try any DIY helmet fabrications.

Got questions or think you have a warranty issue? Hit up our Customer Service team.

Damage Replacement Policy

Crashes are part of riding, and we know how fast a good day can turn into a scuffed helmet. If your Bern lid took a hit, reach out to our team with a few photos of the damage and a quick description of what happened.

Once reviewed and approved, we’ll provide a one-time 35% discount code toward a replacement helmet.

Why do it this way? Because a helmet that’s done its job deserves to be retired. We stand behind our gear, and we want you back out there in a lid you can trust, riding with the same confidence you had before the fall.

Ready to replace your battle-tested bucket? Hit up our Customer Service team.

Damage Replacement Ground Rules

  1. We’ll need proof of purchase. The program applies to helmets purchased through bernhelmets.com or an authorized Bern dealer. Unfortunately, a screenshot of a Venmo payment to some dude on Craigslist isn’t going to cut it.

  2. Damage replacement is subject to review and approval by our team and is limited to a one-time 35% discount toward an eligible replacement helmet.

  3. We know our gear. Don’t try slapping a Bern logo on that weird helmet you bought at a big-box store last summer – we won’t fall for it.