Refund policy

Returns
Items purchased from our webstore can be returned within 30 days of purchase. To be eligible for a full refund, your item must be unused and in the same condition that you received it.

Returns may be refused if the product has been used, blemished, or damaged, or if it is not returned in its original box.

Packaging & Included Materials
Helmets must be returned with their original packaging, hangtags, stickers, liners, and other included materials intact. If helmet packaging, hangtags, stickers, or other included materials are missing, damaged, or require replacement before the helmet can be resold as new, a $5 replacement/restocking fee may be deducted from your refund.

Helmets with Included Accessories
Helmets that include a light or other packaged accessory must be returned with the accessory in new, unused, and resalable condition. We recommend confirming helmet fit before opening any included accessories. If an included accessory has been opened, used, damaged, is missing, or otherwise must be replaced before the helmet can be resold as new, a $10 accessory replacement fee may be deducted from your refund.

Please enter all return requests using our returns page here: https://returns.bernhelmets.com/

Once your return has been processed your refund may take up to 48 hours to appear in your account. 

If your return is the result of a Manufacturing Defect, please email support@bernhelmets.com with the subject line "Manufacturing Defect - <Order Number>".

Exchanges

We do offer exchanges. We recommend that you follow the returns portal and simply opt for exchange at the end of your process with the selected helmet!

Please enter all return requests using our returns page here: https://returns.bernhelmets.com/

Depending on where you live, the time it will take for your exchanged product to reach you, may vary.